Terms and Conditions

Last updated: July 2026

Section 1 — About These Terms

These terms and conditions govern your use of balanceandbloomhealth.co.uk and the services provided by Balance & Bloom Health, operated by Hannah Needham as a sole trader based in Hampshire, United Kingdom. By purchasing a service or submitting an enquiry through this website, you agree to these terms. Please read them carefully before booking. If you have any questions, contact us at info@balanceandbloomhealth.co.uk

Section 2 — Our Services

Balance & Bloom Health offers the following wellness services: Hair Tissue Mineral Analysis (HTMA) Core Package, Hair Tissue Mineral Analysis (HTMA) Signature Package including a consultation call, and an HTMA Retest Bundle. All services are delivered remotely with no in-person element. Hannah Needham is currently completing an accredited Diploma in Nutrition and professional CPD training in Hair Tissue Mineral Analysis, and holds student professional indemnity insurance through Balens.

Section 3 — Important Health Disclaimer

Balance & Bloom Health services are provided for general wellness and educational purposes only. Our services do not constitute medical advice, medical diagnosis, or medical treatment. HTMA testing and interpretation is a complementary wellness tool and should not be used as a substitute for advice from your GP or any other qualified healthcare professional. If you are experiencing symptoms of illness, have a diagnosed medical condition, are pregnant or breastfeeding, or are taking prescribed medication, you must consult your GP or healthcare provider before making any changes to your diet, supplement routine, or lifestyle based on information received from Balance & Bloom Health. Balance & Bloom Health does not claim to diagnose, treat, cure, or prevent any medical condition. By purchasing a service, you confirm that you understand and accept these limitations.

Section 4 — Purchasing and Payment

All payments are processed securely through PayPal. Balance & Bloom Health does not store your payment card details. Prices are listed in pounds sterling and are inclusive of any applicable taxes. Your order is confirmed once payment has been successfully processed through PayPal. You will receive a PayPal confirmation email followed by a personal email from Hannah within 48 hours containing your next steps. Founding client pricing is available for a limited number of spaces only. Once founding client spaces are filled, standard pricing applies.

Section 5 — What Happens After Payment

Once payment is received: you will receive a personal email from Hannah within 48 hours with a link to your client intake form and hair sample collection instructions. You complete the intake form in full. You collect your hair sample following the instructions and post it to the laboratory. Your sample is analysed by our laboratory partner Mineral Check UK — results typically take 2 to 3 weeks from receipt of your sample. Hannah prepares your personalised written report and sends it to you by email. For the Signature Package, your 30-minute consultation call is arranged by email once your report is ready. Turnaround times are estimates only and may vary depending on laboratory processing times. Balance & Bloom Health is not responsible for delays caused by the laboratory or postal service.

Section 6 — Your Responsibilities

To receive the best possible service, you agree to complete your intake form honestly and in full, follow the hair sample collection instructions carefully, inform Balance & Bloom Health of any changes to your health or medication that may affect your results, consult your GP before making significant changes to your diet, supplements or medication based on your report, and keep your intake form link confidential.

Section 7 — Refund Policy

Before your hair sample has been sent to the laboratory: if you change your mind before posting your hair sample, you are entitled to a full refund. Please contact info@balanceandbloomhealth.co.uk within 14 days of purchase. After your hair sample has been sent to the laboratory: once your sample has been received and the analysis has begun, we are unable to offer a refund as laboratory costs are incurred at this point. If you are unhappy with your report: please contact us and we will do our best to address your concerns. We may offer a partial refund or complimentary follow-up at our discretion. Consultation calls: please give at least 24 hours notice to reschedule. Calls cancelled with less than 24 hours notice may not be rescheduled. Refunds are processed via PayPal and may take up to 5 working days.

Section 8 — Limitation of Liability

To the fullest extent permitted by law, Balance & Bloom Health shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our services or from following any recommendations in your report. Our total liability shall not exceed the amount you paid for that service. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Section 9 — Intellectual Property

All content produced by Balance & Bloom Health including your personalised HTMA report and any materials provided is the intellectual property of Balance & Bloom Health and is provided for your personal use only. You may not reproduce, share publicly, or use our reports or materials for commercial purposes without our written consent.

Section 10 — Data Protection and Privacy

Balance & Bloom Health is registered with the Information Commissioner's Office with registration number C1971865 and processes your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please read our full Privacy Policy at balanceandbloomhealth.co.uk/privacy-policy. By using our services you consent to the processing of your personal data as described in our Privacy Policy.

Section 11 — Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 12 — Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

Section 13 — Contact

Balance & Bloom Health — info@balanceandbloomhealth.co.uk — balanceandbloomhealth.co.uk